Bengaluru,
May, 2026 : Moder, a tech-enabled outsourcing firm
serving the mortgage, banking, and insurance sectors, is expanding its AI-led
capabilities in mortgage operations, with India emerging as its largest
delivery hub, as financial institutions increasingly focus on reducing costs
and improving turnaround times. Founded in 2021, the company has grown to over
7,400 employees globally, including more than 5,000 in India, and supports over
65 clients across key financial services markets.
As
lenders navigate rising cost pressures, evolving regulatory requirements, and
the need for faster loan processing, mortgage operations are undergoing a shift
from manual, document-heavy workflows to more standardised, technology-led
systems. Moder is aligning its operating model to this transition by combining
domain expertise, global talent, and automation to streamline processes across
the mortgage lifecycle, including loan origination, underwriting, servicing,
and customer operations.
To
support this shift, the company has been investing in AI-led capabilities
through modeIQ, a platform developed in partnership with Palantir
Technologies. The platform integrates data, decisioning, and workflow
orchestration to translate policies into structured, auditable processes,
enabling lenders to reduce manual intervention, improve consistency, and
enhance predictability in outcomes across high-volume environments. This
approach is helping financial institutions move toward more scalable and
efficient operating models while maintaining compliance and control.
“Mortgage
operations are at an inflection point, where traditional, labour-intensive
models are no longer sustainable in a high-volume, high-compliance environment,”
said Erik Anderson, President and Chief Executive Officer, Moder. “What
we are seeing is a shift toward integrated systems that bring together data,
automation, and human expertise to deliver faster and more consistent outcomes.
The role of AI in this transformation is not just to automate tasks, but to
enable standardisation and control in processes that have historically been fragmented.
India’s scale and capability make it central to how this transformation is
being executed globally.”
Over
the past five years, Moder has expanded its global footprint across India, the
Philippines, Guatemala, Chile, and the United States, with India continuing to
serve as its largest and fastest-growing hub. The company has also strengthened
its technology ecosystem through partnerships with firms such as Gateless,
ServisBOT, and Xpanse, enhancing capabilities across underwriting intelligence,
customer engagement, and operational scalability. In parallel, Moder has
developed internal automation capabilities through its Automation Foundry,
including co-pilots, analytics dashboards, process mining tools, and workflow
orchestration systems aimed at improving efficiency and reducing rework across
the mortgage value chain.
Marking
its five-year milestone, Moder has also announced a sustainability initiative
involving the plantation of nearly 5,000 saplings across Karnataka, including
Chikmagalur, Koppal, and Chikkaballapur districts, expected to be completed by
July. The initiative reflects the company’s focus on responsible growth
alongside its business expansion.
As
Moder enters its next phase of growth, the company will continue to invest in
AI-led capabilities, global delivery infrastructure, and talent, as financial
institutions increasingly prioritise efficiency, resilience, and
technology-driven transformation.
